Being prepared for unexpected medical emergencies
Would you know what to do if the practice was asked for access to its defibrillator?
Keep complaint records separate
How organisations go about resolving patient complaints will vary depending on the circumstances - but one often overlooked aspect is documenting such matters.
Treating colleagues
IT’S not uncommon to be asked by a colleague for healthcare advice or treatment but MDDUS advises leaving this to their own doctor or dentist.
Are you ready for online patient access to medical records?
THE new GP contract in England commits to all patients having online access to their full record by April 2020. The rest of the UK is not far behind. Is your practice ready?
"Bigging up" the CV
Competition for prime positions in dentistry or medicine can be fierce so it is natural to want your CV to stand out from the crowd. But it is important to resist the temptation to “big-up” a CV with exaggerations, outright lies or half-truths in order to enhance your chances.
Safe delegation
DELEGATION utilised carefully and with due safety is a practical way of enhancing the delivery of care – but remember you delegate a task, not full responsibility.
Protecting electronic patient data
DATA extraction software for patient records can speed up information requests both for insurance companies and under-pressure GPs - but practices need to ensure essential data protection standards are met.
Filling service gaps
Employing a locum or agency clinician to fill service gaps can cost more than you realise without some preparation to reduce potential risks
Use of CCTV in healthcare premises
WHETHER it's to monitor staff or patient conduct or deter vandalism, the decision to install electronic surveillance in practice premises requires careful consideration.
Smartphones at work
Always consider patient confidentiality and seek permission before using your phone at work.